Policies

Turnaround Time

While We Scribe It will do everything it can to provide a completed transcript within the said times, there will be times this is not possible. If a document is not completed within the given timelines, you will still be required to pay for the document. The turnaround times given are guidelines. We do strive each day, and for each file, to meet these guidelines. There will be times that, due to number of files submitting and length of files submitting, we will be unable to meet the turnaround times. We, of course, hope that this does not happen very often.

Rejecting Files

We Scribe It will use sole discretion when deciding if an audio is appropriate for transcribing. Following are reasons a file could be rejected:

• Audio of very poor quality
• Too many explicits
• Of sexual nature
• Songs/Music
• Television shows

Default Settings

For each account provided, we offer the ability to manage your preferences. These preferences include type of files (medical, general, legal), font type, font size, templates, instructions, etc. If, for some reason, these are not completed before a file is submitted, We Scribe It will use its sole discretion when completing the said document.

We Scribe It will use Times New Roman 12 for correspondence; Times New Roman 14 for all other documents.